SB2020022122 - Information disclosure in otrs OTRS
Published: February 21, 2020 Updated: July 17, 2020
Security Bulletin ID
SB2020022122
Severity
Medium
Patch available
YES
Number of vulnerabilities
1
Exploitation vector
Remote access
Highest impact
Information disclosure
Breakdown by Severity
- Low
- Medium
- High
- Critical
Description
This security bulletin contains information about 1 security vulnerability.
1) Information disclosure (CVE-ID: CVE-2013-3551)
The vulnerability allows a remote authenticated user to gain access to sensitive information.
Kernel/Modules/AgentTicketPhone.pm in Open Ticket Request System (OTRS) 3.0.x before 3.0.20, 3.1.x before 3.1.16, and 3.2.x before 3.2.7, and OTRS ITSM 3.0.x before 3.0.8, 3.1.x before 3.1.9, and 3.2.x before 3.2.5 does not properly restrict tickets, which allows remote attackers with a valid agent login to read restricted tickets via a crafted URL involving the ticket split mechanism.
Remediation
Install update from vendor's website.