SB2019031319 - Input validation error in OTRS
Published: March 13, 2019 Updated: August 8, 2020
Security Bulletin ID
SB2019031319
Severity
Medium
Patch available
YES
Number of vulnerabilities
1
Exploitation vector
Remote access
Highest impact
Data manipulation
Breakdown by Severity
- Low
- Medium
- High
- Critical
Description
This security bulletin contains information about 1 security vulnerability.
1) Input validation error (CVE-ID: CVE-2018-20800)
The vulnerability allows a remote authenticated user to manipulate data.
An issue was discovered in Open Ticket Request System (OTRS) 5.0.31 and 6.0.13. Users updating to 6.0.13 (also patchlevel updates) or 5.0.31 (only major updates) will experience data loss in their agent preferences table.
Remediation
Install update from vendor's website.