SB2011031809 - Cryptographic issues in OTRS
Published: March 18, 2011 Updated: August 11, 2020
Security Bulletin ID
SB2011031809
Severity
Medium
Patch available
YES
Number of vulnerabilities
1
Exploitation vector
Remote access
Highest impact
Information disclosure
Breakdown by Severity
- Low
- Medium
- High
- Critical
Description
This security bulletin contains information about 1 security vulnerability.
1) Cryptographic issues (CVE-ID: CVE-2009-5057)
The vulnerability allows a remote non-authenticated attacker to gain access to sensitive information.
The S/MIME feature in Open Ticket Request System (OTRS) before 2.3.4 does not configure the RANDFILE and HOME environment variables for OpenSSL, which might make it easier for remote attackers to decrypt e-mail messages that had lower than intended entropy available for cryptographic operations, related to inability to write to the seeding file.
Remediation
Install update from vendor's website.