SB2011031808 - Input validation error in OTRS
Published: March 18, 2011 Updated: August 11, 2020
Security Bulletin ID
SB2011031808
Severity
Low
Patch available
YES
Number of vulnerabilities
1
Exploitation vector
Remote access
Highest impact
Information disclosure
Breakdown by Severity
- Low
- Medium
- High
- Critical
Description
This security bulletin contains information about 1 security vulnerability.
1) Input validation error (CVE-ID: CVE-2009-5056)
The vulnerability allows a remote #AU# to gain access to sensitive information.
Open Ticket Request System (OTRS) before 2.4.0-beta2 does not properly enforce the move_into permission setting for a queue, which allows remote authenticated users to bypass intended access restrictions and read a ticket by watching this ticket, and then selecting the ticket from the watched-tickets list.
Remediation
Install update from vendor's website.