The Motel One Group said it suffered a ransomware attack that resulted in the theft of some customer data.
Motel One is a German low-budget hotel chain that currently operates 90 hotels across 12 countries, including Germany, Switzerland, Belgium, the Netherlands, and the Czech Republic.
The company said in a short statement that unknown hackers breached its internal systems and attempted to deploy ransomware but “thanks to extensive measures, the impact was kept to a relative minimum.”
The hotel operator said that address data from customers was accessed during the incident, including 150 credit card details.
While the company didn’t provide any further details regarding the hack, the ALPHV/BlackCat ransomware gang added Motel One to their victim list on September 30. The gang claimed to have stolen more than 24 million files, totaling 6 TB in size.
The stolen information allegedly includes PDF and RTF booking confirmations for the past 3 years containing names, addresses, dates of reservation, payment method, contact information as well as customers’ credit card data and internal company documents.
The ransomware actor threatens to leak the stolen data if Motel One fails to pay a ransom within five days.